The policy in four points
A device with every hire
Each employee comes with a standard MacBook Air, included in your monthly service fee.
Upgrade before day one
Choose a MacBook Pro tier for a small monthly add-on — selected before the start date.
Changes after deployment
Upgrades requested after the standard device ships are billed as full-price replacements.
Truss owns the hardware
Truss eliminates the need to purchase, ship, and recover devices in the regions we support.
Purpose
As part of Truss’s managed employment services, each employee is provided with a device to perform their role effectively. A standard device is included in Truss’s monthly service fee. Clients may elect to provide upgraded hardware when business needs require additional performance.
This policy outlines hardware selection, upgrade pricing, ownership, and replacement procedures.
Standard Equipment
The Truss monthly service fee includes one standard device for each employee. Unless otherwise agreed, the standard device is:
The standard device is suitable for the majority of business, administrative, customer support, recruiting, project management, and most general technical roles.
Hardware Selection
To ensure timely procurement and avoid unnecessary replacement costs, clients will select the desired hardware before the employee’s start date.
Any premium hardware selection will be reflected in the client’s monthly invoice beginning on the employee’s start date.
Hardware Subscription Fee
Clients who select hardware above Truss’s standard offering prior to the employee’s start date will pay an additional monthly Hardware Subscription Fee.
The Hardware Subscription Fee continues for the duration of the employee’s engagement.
The right fit for most engineering roles, plus recruiting, PM, support, and general business work.
Heavier multitasking and moderate technical workloads.
Demanding engineering, data, and media workloads.
Hardware Refresh Cycle
Truss refreshes employee devices on a four-year cycle. As part of lifecycle management, Truss will replace an employee’s device approximately every four years for the duration of their engagement.
Refresh timing may vary based on device condition, performance needs, and availability. Requests to move to a different hardware tier outside the refresh cycle are handled under Mid-Engagement Hardware Changes.
Mid-Engagement Hardware Changes
If a client requests upgraded hardware after Truss has already procured and deployed the standard device, the request will be treated as a replacement rather than an upgrade.
This policy exists because Truss has already fulfilled its obligation to provide the standard device included in the monthly service.
Equipment Ownership
All equipment supplied by Truss remains the exclusive property of Truss, regardless of any Hardware Subscription Fees or replacement device payments made by the client.
Clients are purchasing access to upgraded hardware as part of Truss’s managed equipment program and are not purchasing ownership of the equipment.
Offboarding
Upon termination of employment or the conclusion of the client engagement:
Questions about hardware for your team?
Your dedicated Truss partner can help you choose the right device for each role — before the employee’s start date.