Who is Vehicle Acquisition Network?
VAN is a company focused on helping dealers acquire inventory through a proprietary acquisition CRM, automation, and private party listing aggregation.
Prior to engagement with Truss, VAN’s clients spent countless hours manually gathering vehicle details, scheduling appointments, and negotiating offers—tasks that slowed down their ability to scale and meet demand in a competitive market.
Truss Builds Real-Time Chat Assistant
The Truss team stepped in to build an AI chat assistant that seamlessly integrates with VAN’s CRM system. Powered by the ChatGPT API, this assistant automates the grunt work of vehicle acquisition. It engages sellers in real-time, collects critical info like VIN numbers and vehicle conditions, and manages tasks—all while keeping the process human-like and efficient. Designed as a separate microservice, it connects to VAN’s CRM via API, ensuring smooth state synchronization and flexibility for future updates.
Creating a Better Experience
Handles seller chats naturally, reducing manual effort.
Extracts details like VINs, mileage, and ownership status.
Creates actionable tasks (e.g., scheduling, offer approvals) for human managers when needed.
Syncs conversation states with VAN’s system for a unified workflow.
We’ve Got the Tech
Handles seller chats naturally, reducing manual effort.
Ensures scalability and easy maintenance outside the core CRM.
Enables real-time data exchange between the assistant and VAN’s CRM.
AI for Efficiency & Scalability
The AI chat assistant has transformed VAN’s vehicle acquisition process. It’s slashed the time spent on routine seller interactions, allowing acquisition managers to focus on high-value tasks like deal-closing. Sellers enjoy a smoother, faster experience, with accurate info collected upfront and appointments scheduled effortlessly. By automating the heavy lifting, VAN can now handle more conversations at once, scaling operations without adding headcount. This solution showcases how AI can revolutionize efficiency in the automotive industry.
The Word About Truss
Our clients love us, because we make them the hero of the company strategy meeting.
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